Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in!

Please see the Announcement in the Announcement section under Information Hub.

Issue downloading group text messages to thread while on a phone call
GinjaNinja
Newbie

When group text messages are sent to me while I am on a phone call, they do not download to the group text, but show from the individual person who sent them. Then, when I read the text, it will now show as read, so I have an unread text alert in Messages. The only thing I have been able to do to show it as read is to delete the entire conversation with the individual. This only hapens when I am on a phone call and group texts are being sent to me simultaneously. I am using the Messanger app (green).

Labels (2)
0 Likes
Re: Issue downloading group text messages to thread while on a phone call
vzw_customer_support
Customer Support

GinjaNinja, I too would be concerned with my group texts not downloading correctly in a thread. Let's do all we can to ensure all populates as needed.


With your Turbo, if you go to Settings > Advanced Calling > Is Advanced Calling active? If yes, is Advanced Calling ON and HD Voice Enabled?


Enabling this feature will allow for simultaneous Voice and Data functionality. The Group MMS threads require Data to function in order for the messages to thread properly, versus appearing individually.


NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes