Junk and so is custmer service

[danwags]

the Phone willmake a call the person can not hear you.  shut off cannot get it to restart. calldoes the same thing ed support line and they backed upthe phone and did a hard reset now the phone still does the same thing no back up support said  it was google problem and would call back. still waiting for the call back 2 days later call support and you get we have to try a reset why the phone is not working .

[mama23dogs]

You didn’t say what phone?   

Carriers aren’t responsible for the phones (why do you think we pay for them separately? ).  If you are under warranty, take it to a company store for exchange.   If out of warranty you would have to have insurance or buy your own replacement.  

In some cases the manufacturer may do a better job of warranty if you approach them directly, but you will have to send in your phone and will not get an instant replacement (you’ll need a spare phone to use).