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Kit Kat 4.4.2 upgrade for RAZR M
skuver
Newbie
‎05-15-2014 11:47 AM

I received and installed the Kit Kat 4.4.2 upgrade on my Motorola RAZR M this morning.  It worked fine for about 2 hours.  Now it's a brick.  I have a blank, black screen, no response to any button, and the LED is slowly flashing green. Is there a way to recover my phone?!

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Re: Kit Kat 4.4.2 upgrade for RAZR M
desertsteel
Enthusiast - Level 2
‎05-15-2014 05:54 PM

you are not alone............yet no one will own up or help...I've had to start from scratch with my phone. it is now worse than when it came out of the box.

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Re: Kit Kat 4.4.2 upgrade for RAZR M
vzw_customer_support
Customer Service Rep
‎05-17-2014 12:04 PM

Hello skuver, a working phone is super important! Let's get to the bottom of this together. With the phone powered off, can you try to get the phone in safe mode: http://vz.to/1jrp6SH If phone won't respond to safe mode, we can try the alternate factory reset: http://vz.to/1jUjP6Y

WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

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