Lock Screen

[emmacarey11]

Someone locked me out of my phone perminantly. Help

[SoccerRef12]

1. You could take it to a Verizon store and see it a tech there can unlock it.

2. Go into recovery mode and do a factory data reset (you'll have to setup your device from scratch after that)

[vzw_customer_support · Accepted solution]

emmacarey11, Sorry to hear that your device has been locked out. To be able to reset the device you would need to perform a factory reset. If you have a micro SD card in the device, I would suggest removing it before completing the reset. Here are the steps to perform the master reset http://vz.to/1h9gYDU 

-PeterV_VZW

Follow us on Twitter @VZWSupport

[Waimon]

How is your phone locked? Draw a  pattern or personal password of number and letters or just number pins to get in with? Some of them can actually be cracked to get you back in.