Microphone not working

[Lclapp]

Microphone not working

[vzw_customer_support]

Hello Lclapp,

I completely understand how important it is to have a working device. I'm sorry to learn of any issues you're having with the microphone, and I'm right here to help you. Let's gather some information, so we can find you a resolution. What is the make and model of your device? Are callers able to hear you? Can you hear them? Please clarify these details, thank you very much. 

ChristinaB_VZW