Chillin6, random shutdowns will certainly not make phone use easy. Let's get to the bottom of what is causing this. When did this first begin? Do you recall adding any recent apps, games or software to the device? Have you noticed that this happens when you are using any specific app or function on the phone? LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!