Moto g7 play won't power off

[Encorefw]

My moto g7 play won't power off. Every time I press Power Off, it just restarts instead. When I first got the device about a month ago, it powered off fine. Then it started restarting occasionally when I pressed Power Off. Now every time I press Power Off, it restarts instead.

[vzw_customer_support]

Encorefw,

This is definitely not the experience we want for you with the device. Has it been having any other issues that you have noticed? Does it have a software update available?: https://www.verizon.com/support/motorola-moto-g7-power-update/

ColinH_VZW

[Encorefw]

Thank you for the response. My phone says the device is up-to-date, but it does not have the version that you provided in the link. I have Android version: 9; Current version PDYS29.105-165-13; Security patch level: April 1, 2020. Then there is a Software update applied May 2, 2020, and a Configuration update applied June 14, 2020. There are no options for any further updates on my device. But, it still does not power off; it just restarts. There have been no other issues that I have noticed with the device. Any other ideas?

[Encorefw]

(I pressed "correct answer" by mistake. Problem is NOT solved.) I do have the latest software. According to Verizon this is the latest version:

https://www.verizonwireless.com/support/motorola-moto-g7-play-update/

That is what I have. My phone says it is up to date. I have not noticed any other issues. Any other ideas?