Motorola Droid Maxx Google play or speaker issue?

[CaptMarty]

Hi have a Motorola Droid Maxx and when I use Google Play for music it works fine until the sound stops. I try stop/start song but no luck.

Yesterday the sound stopped so I stopped the "Play" app  by touching the "recent apps button" and swiping the app to the right.

Later in the car it suddenly started playing. When I touch the "recent apps button" to stop the app I was surprised to not see it in the list. I stopped all the apps by swiping them to the right and still it played. Reboot fixed it.

Maybe the "Play app" runs in the background as a service and needs to be stopped another way?

Maybe this is a speaker issues? The speaker also stops when I'm on a phone call using speaker and attempt to change from a handsfree device to phone's loud speaker.

[vzw_customer_support]

Dear CaptMarty,


Good morning. Ensuring you can listen to music without any interruptions is very important. Does the sound only stop when you are using it in Google play?

I would also suggest to clear the app cache to see if that helps. To do this click http://vz.to/16xEdCN then power off phone and back on. If you are still having issues, please feel free to reach out to us for further assistance.

Thank You,
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT