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My phone is frozen on a screen that isnt my homescreen, and my power button is broken. How can I turn the phone off and then back on again??
Angel525
Newbie
‎01-16-2015 01:08 PM

My phone is frozen on a screen that isnt my homescreen, and my power button is broken. How can I turn the phone off and then back on again??

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Re: My phone is frozen on a screen that isnt my homescreen, and my power button is broken. How can I turn the phone off and then back on again??
vzw_customer_support
Customer Service Rep
‎01-17-2015 06:48 AM

Angel525,

I am sorry to hear about your phone being frozen. We want to make sure we work on this with you. You mentioned that you your power button is broken. Is it stuck or are you missing it? Please provide us details.

RobinD_VZW

Follow us on twitter @VZWSupport

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