My phone just did a software update and it for all intent and purposes stopped working

[cbigbart]

The latest phone software update has really messed up my phone.  Has anyone else had this problem

[Elements]

There's always a very small bit of risk when doing a software update. Your phone is re-writing the software it operates off of, so if anything goes wrong, a factory reset is normally needed to get it back up and going. I've had it happen to my iPhone once, but forunately I had a recent back up, so was able to get the software update installed properly and then restore my content. I'd recommend making sure you have everything backed up before any software update.

　

All that said, what problems are you having? If you can still get to your home screen, apps, and settings, I'd recommend doing a backup and a factory reset, and see if that clears out anything that may have gone wrong during the update.

[Krsto]

My phone is just slower. Literally just after the last update even on wifi I can barely watch any videos . WiFi is slow and 4 g is slow. This update did something to mess up my phone

[vzw_customer_support]

Krsto, we always want our customers to have the reliable device that they need. To see that you’re having issues is disappointing. Let’s check out what’s going on and see how we can help.

You mentioned this is only impacting your data (on and off Wi-Fi)have you attempted to reset the network settings on the phone or power it off for 2-3 minutes and then back on again to see if that helps? Do you have a Droid or iPhone?

-TakendraW_VZW

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