Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
No 5g wifi visible, no Bluetooth connectivity

About 2 weeks ago, the same thing started to happen to me, after that phone started to act crazy...

-Bluetooth cannot connect,

-Overheat when wifi is on, then started reboot in loop (until I'm able to turn off wifi). Did everything your supposed to do, clear cache, forget network, deleted my latest app, reboot, reboot in safe mode... the issues we're still there...

-After a few days of repeating all those steps, I finally got rid of the oveheat reboot loop when the wifi is on. But can only see and connect to 2,4g network, no 5g (still no Bluetooth)

-the setting app started to be slow (freezes for a few seconds before the system ask you if you wanna wait or close the app, I choose wait and the app unfreeze)

-Ive tried the rsa (repair system assistant) from verizon without any fix

-finally decide to go for the factory reset. It fixed the freezing issues, works like a charm, but still no 5g wifi nor Bluetooth...

I have the phone since September, never had any issues, went through all update, force droid edition xt1650-02, build ncl25.86-11.5, I'm using it on a Canadian network (Fido)

Labels (1)
Re: No 5g wifi visible, no Bluetooth connectivity

Made a mistake on the way my story started.

It should read as follow : about a month ago, my Bluetooth connection playback started being weird, whenever I press play (on any media files) it plays for half a second then stops...

After that the phone started to act crazy...