Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Phone "times out" while on mute during a conference call

Has anyone run into this problem?  I spend a lot of time on conference calls and if I mute my phone for longer than 10 to 15 minutes without speaking the phone will end the call which is not good!

Labels (2)
Re: Phone "times out" while on mute during a conference call
Customer Service Rep

Hey jss127!

Truth be told, I've haven't run into that problem nor is it a known issue. But hey, I can imagine how this would be a useful utility if you take conference calls often so let's work on getting it fixed.

First of all, I have to ask how long you've been having this issue? While we wait to hear back, we've got some troubleshooting to take you through. First, go to settings > application manager > all > phone > clear data. Next, go to settings > about phone > software update > check new (so as to make sure you're running the most up to date software. Finally, turn off your phone, turn it back on, and test. Please share results so we can plot a new course of action if necessary.


Follow us on Twitter @VZWSupport