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Phone shutting down
miztycalmist
Newbie

Motoz3 keeps shutting down everything updated . New phone about 3 weeks ago . 

 Plus screen keeps rotating and everything turned off

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Re: Phone shutting down
vzw_customer_support
Customer Service Rep

I know how important it is to have a working device and sometimes updates can be a temporary disruption. After you updated your software, did you update the software on all of your applications? The issues you are describing might also come from memory issues. Do you know how much available memory you have on your device? You can also use this tool to go through the steps yourself: https://www.verizonwireless.com/support/troubleshooting/

 

NicholeK_VZW

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