Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Phone won't connect to my computer anymore
Kelmjar13
Newbie

I have tried multiple cables and my phone will no longer connect to my computer like it use to so I can back up my pictures and free up space on my phone. Also have had trouble with the phone no longer turbo charging and takes almost 6 hours to fully charge. Does this mean the port were the cable connects is bad? The phone is not even a year old.

Labels (2)
0 Likes
Re: Phone won't connect to my computer anymore
vzw_customer_support
Customer Support

Kelmjar13, this is very strange. We want you to be able to backup your contents when you need to. Let's look more into this for you. When did this start? Any application install prior to this happening? Have your tried to put the device in safe mode and connect to the computer?
ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes