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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Picture retrieval
lilygunn
Newbie

I have a motorola droid razr and it won't turn on.  It's already being replaced by asurion due to factory default, however I have a lot of pictures on my phone that I need access to. Is it possible to retrieve the pictures without the phone turning on?  The phone isn't completely dead because the green light turns on when I plug it into a charger.  I've already tried to soft reset it as well.

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Re: Picture retrieval
nicholasbranson
Specialist

I would consider trying to connect it via usb to a computer, and see if the computer can open up the file drive

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