Power button is not working

[kwb409]

My power button is not working at all. It won't work to turn my phone off if I hold it. It also won't work to make the screen go black/ turn off. Usually you just hit it for a second and it turns the screen off but it won't do that. And if I hold it it won't turn off either. What should I do??

[vzw_customer_support]

Kwb409, let's get your phone working like it should. Does the button appear to be physically stuck or just nothing happening when you press it? Is there any physical damage? Make sure there is no debris around the button. There aren't any settings to make the button work, so this seems to be a physical issue. As long as there is no damage, the phone can be replaced thru warranty. If you haven't already contacted technical support or visited a store, please respond to my follow request and send me a private message with your name and mobile number and I'll be happy to help.

MarquiaF_VZW
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