Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Random resets since update
slcromer
Newbie

My phone updated on Tuesday and since the update my phone has started randomly restarting.  I'll be doing something, it will freeze and then restart.  Twice I've gotten a bright blue screen and then it restarts.  It's restarting 3-4 times a day now.  Has anyone else had this problem?

I have the Droid Razr Maxx HD, Android version 4.1.2.  It's a relatively new phone, I've had it almost 3 weeks.  It was working fantastic before Tuesday and the only that changed that day was the system update.

Labels (2)
0 Likes
Re: Random resets since update
mike2567
Newbie

I am having EXACTLY this same issue to the letter!

I went by a verizon store and of course I got their "typical" answer on how to fix. Restore it to factory and start all over! I walked out, gonna wait till hopefully SOMEONE comes up with a real fix.

ANYONE?

0 Likes
Re: Random resets since update
tikibar1
Super User
Super User

Have you tried a system cache clear?

0 Likes
Re: Random resets since update
mike2567
Newbie

I just did that, will let y'all know if the reboots stop.

Thanks for the advice!

0 Likes
Re: Random resets since update
dgrant99
Newbie

Same here.  Went to store, who were completely un-helpful/clueless. Researched the problem on forums.   Did factory reset after uploading all contacts/photos to backup assistant plus.  Phone still restarting randomly and freezing up.   Hoping someone from Verizon will see this forum and get a solution for us.  Been a customer for over 10 years now, since the dawn of cell phones.  This kind of lack of customer service and lack of real product support is most likely going to get me to change carriers when my contract is up.

0 Likes
Re: Random resets since update
mike2567
Newbie

cleared the system cache......

still having the same problem. so far this morning my phone has rebooted 5 times within the past three hours.

0 Likes
Re: Random resets since update
dimap52
Specialist

I would contact Motorola and ask if they can supply an RUU (ROM Update Utility) that you download and install on a PC, then update the ROM via USB connection. These kinds of updates are usually more stable and reliable than OTA's.  Either that or send it back to factory for a clean ROM flash. Because that's the only way the random booting problem is going to get fixed. No amount of re-setting and futzing around is going to fix it, regardless of what Verizon CSR's say in a store to get you out the door, seeing as you are not there to BUY something.

Re: Random resets since update
dgrant99
Newbie

Just contacted Motorola.  Spoke with Level 2 support.  Their answer is that if you did a factory reset, you have done all you can.  If you are still having problems, the phone must be sent in for repairs.  Guess its back to the verizon store for a replacement. 

0 Likes
Re: Random resets since update
dlw_droid
Enthusiast

The 9.16.XT926.Verizon.en.us  android update, build 9.8.1Q-62_VQW_MR-2, bricked my phone.  I post this here for others' visibility.  In case you haven't applied the update, I suggest you don't until they have time to find and fix the problem.

My Razor HD Maxx had seen a lot of apps crashing since early May.  Sometimes  gapps would crash by itself, while other times the phone would cascade into every running app crashing.  I would get a stack of a dozen or more "sorry, X has crashed" messages, so deep that while I could push the power button to restart, I could not reach the "power off" hidden underneath the crash messages.  I suspected it was a problem with the SD card, as it would happen within 2-12 hours after rebooting, and unmounting the card didn't seem to help.  Since then, I have read here and elsewhere that is is a common problem, so I figured the next system update would fix it.

When the Android system update came out weeks ago, I was looking forward to it (hopefully) fixing the issue.  I even waited a couple of days after Verizon made their version available earlier this week, just in case there was a problem.  When I applied the update, the phone updated itself and suddenly was missing critical factory-installed apps, most noticeably the Contacts and Phone buttons (which on on every screen) were gone.  I haven't found a way to access my contacts (though I can see them on a computer in Gmail), and the only way to make a call is to look up the phone number, send a text, then use the "call" button that appears when viewing the text.  The Chrome browser crashes as soon as it loads.  The Google Play (app store) crashes as soon as it loads, so there's no way to get apps or update the factory ones.  In fact, the only apps that  work are the email, text, and music player.  Oddly, the music player offers "Nexus options" even though this is a Razor HD Maxx.  I tried another factory reset, only this time did not restore my settings from the backup (which should have given me a pure factory config) and the result was the same.

I'll be going to the Verizon store at lunch for a replacement.  At least all the info was backed up.

0 Likes
Re: Random resets since update
dlw_droid
Enthusiast

Update: customer support was unable to do anything to it, so the manufacturer is sending me a new phone.  Good thing it was still under warranty.

0 Likes