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Razr Freeze, Non responsive, I think it bricked itself....
jackjack
Member

Yesterday I ended a call on my beautiful Droid Razr Maxx and it froze. At the time I did not have internet access so I did'nt know about the power/volume fix.

NONE of the buttons are responsive.

How?

Why?

I have to believe that an update caused this. I have been one to believe "If its not broke, there is no need to fix it",unlike I.T. folks.

Im about 4 months into this purchase and Im interested in returning it to Motorola under the year warranty. (is it a year on this phone?)

Can you stop the updates? Should you stop the updates?

Labels (2)
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Re: Razr Freeze, Non responsive, I think it bricked itself....
jackjack
Member

If there is a warranty, what are the steps to take to use the warranty?

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Re: Razr Freeze, Non responsive, I think it bricked itself....
smashogre
Sr. Member

Call Motorola.
You've tried the Volume Down / Power button trick? If you plug it into a wall charger does the charge LED light up?

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Re: Razr Freeze, Non responsive, I think it bricked itself....
jackjack
Member

It lights up and will even power up. But s all on its own. When its off, the buttons are unresponsive. Maybe even a delay possibly......

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Re: Razr Freeze, Non responsive, I think it bricked itself....
smashogre
Sr. Member

Not following your statement - so it will turn on and once it is on, then no buttons respond? What shows on screen?

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Re: Razr Freeze, Non responsive, I think it bricked itself....
jackjack
Member

Right now plugged into my laptop a white light above the screen.. Plugged into the wall the battery indicator.

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Re: Razr Freeze, Non responsive, I think it bricked itself....
jackjack
Member

Right now the phone is off. Nothing on the screen. I cannot cut it on. An hour from now it will probably be on. When it does come on it will be functional. When I cut it off, its nothing I can do to cut it on except plug it in to something.

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Re: Razr Freeze, Non responsive, I think it bricked itself....
jackjack
Member

It just came on. Its acting normal. If I cut it off I will not be able to cut it back on.

Can I back door the phone from my laptop?

The power button works when the phone is on. In fact it works fine.

Right now the phone is on and all the buttons work.

If I cut it off...its off till I plug it into something.

Battery has a full charge and I can unplug it right now and its fine... as long as I do not cut it off.

All from freezing up after ending a call!

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Re: Razr Freeze, Non responsive, I think it bricked itself....
smashogre
Sr. Member

I must be slow today...so what you're saying is that your power button doesn't work?
Anyone else around that want's to take a crack at this one lol?

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Re: Razr Freeze, Non responsive, I think it bricked itself....
smashogre
Sr. Member

I wonder if you'r eholding the power button too long or not long enough. If it works to turn it off, seems like it ought to work to turn it on, yes? "Back door the phone...???" What would that accomplish?

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