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Razr HD Poweroff everyday
hcp0906
Newbie
‎10-24-2013 10:43 AM

Has anyone else had constant issues with their Razr HD shutting down everyday?  I had mine already restored to factory reset last month(via help with Verizon tech support) and within the past week it has started acting up again.  I just bought this phone in May 2013 and really am not keen on getting a refurbished one.  I would think I should be entitled to a new one since this one isn't even 6 months old.  Any ideas?

Thank you.

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Re: Razr HD Poweroff everyday
vzw_customer_support
Customer Service Rep
‎10-26-2013 10:48 AM

Hi hcp0906,

My sincere apologies for the issues that are occuring with your device. Having a properly functioning device is indeed extremely important. My apologies that the warranty provided by Motorola would not cover a brand new replacement. Anytime a device is replaced under warranty, the replacement will be a refurbished/like new device of the same make/model. To begin this process I recommend reaching out to us at 800-922-0204 or visiting your local VZW Store http://bit.ly/3SdsA, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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