Receiving "mobile network not available" and cannot make or receive calls

[MavrickProductions]

Droid Maxx, replacement phone for a phone with a damaged screen. I've spent hours on the phone with customer service and no solution. Have wiped the cache and done a factory reset. No change. Still cannot make or receive calls and get the "mobile network not available" message. But texting and 4G data work perfectly. Suspect that it's a problem with the "phone" app (the dialer) as it is half the size as the same app on an identical Droid Maxx. Is there a way to reinstall the phone app? Or perhaps force a reload of the last system update?

[vzw_customer_support]

MavrickProductions,

No bueno, I am sorry to hear your phone isn't working as it should be. Let's get these calls back in business, what's your zip code? Was the phone replaced by us or Asurion? How long ago was it replaced?

KarenC_VZW
Follow us on Twitter @VZWSupport

[kortneyramey]

My phone's working fine I just cannot access my cloud, have not been able

to send to 10th december. I keep getting a message saying I need to wait

and try again later and then when I try again later it pops back up saying

I may need to log back in I am or so I think I'm logged in but even after

that it will not let me log in because of the message

On Dec 29, 2014 7:16 PM, "Verizon Wireless Customer Support" <

[MavrickProductions]

Zip code 43204. It was a replacement from a 3rd party, because the

original was not covered under a device insurance plan (and it would not

have been covered anyway as it was screen damage and Asurion does not

cover screen damage (learned that long ago)).

Very frustrated. The phone seems to work (sometimes) if it's at home. We

have a network extender because of dropped call problems from when we had

3g devices. But leave the house and it's all "mobile network not

available."

Looking at the device, and considering that it's registering on the

network and allowing texts (standard and MMS) and 4g data to work

regardless of location, I really think the problem is in the

voice-dialer-phone app itself. Is there a way to force a reinstall of the

OTA system updates? Or just to reinstall the phone app??

[vzw_customer_support]

kortneyramey,

I am sorry to hear you're not able to access your cloud content. Let's get you viewing this. Have you tried on other computers? If not, please do so. Try other web browsers. Please make sure that you have cleaned your cache and cookies. Keep us posted.

RobinD_VZW

Follow us on twitter @VZWSupport

[vzw_customer_support]

MavrickProductions

Thanks for sharing those details! I do want to make sure you're able to connect to all the networks necessary to use your phone the way you want. Have you been able to try using these features in Safe Mode instead? http://vz.to/1C3yt5a

RuthW_VZW
Follow us on twitter @VZWSupport

[MavrickProductions]

Have tried safe mode. Still have full 4g data, still able to text, but

phone calls throw a "mobile network not available" message.

It's starting to become a problem as we can't use the phone as a phone.

Is there a way to reinstall the "dialer" or "phone" app????

[Ann154]

Have you replaced the SIM card yet?

[MavrickProductions]

Yes, SIM replaced, no change. Very frustrated!!

[vzw_customer_support]

MavrickProductions,

Not being able to make calls has got to be driving you nuts! I'm so sorry you are having to deal with this, but we'll help make sure you have a working phone. Unfortunately, if it is the software that is the issue we do not have any Software Repair programs we support to help with this. I know the phone was replaced through a third party, but have you checked to see what their warranty process is? Maybe they could replace the phone for you.

SarahO_VZW
Follow us on Twitter @VZWSupport