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Replacement phone is discontinued....
TraciPry
Newbie
‎10-01-2017 06:11 AM

I have insurance on my Motorola Moto Z Force Droid phone.  I dropped it and started a claim to replace it.

Asurion tells me my phone has been discontinued and the 2 replacement options are both on back-order. What is the point of having the insurance with $149 deductible if I can't even get a replacement right away?

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Re: Replacement phone is discontinued....
vzw_customer_support
Customer Service Rep
‎10-03-2017 06:17 AM

I know how important it is to have a working device, TraciPry, and I regret to hear that your device options are on backorder with Asurion. Would you happen to have an older device that we may be able to help you activate in the interim?

LeoL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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