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Save to VZ Media
cooke1127
Enthusiast

In the past, when I have clicked on a photo I received in a text message, I could save it to VZ Media. However, something has recently changed. Now, when I click on a photo, & click on save to VZ media, it says "saved" but the photo is nowhere to be found.  Also, the VZ media folder is no longer visible in my photo gallery. What happened? My phone is a Motorola Droid Z.

Labels (1)
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Re: Save to VZ Media
Ann154
Super User
Super User

This might be a similar situation. 

 

https://community.verizon.com/t5/LG/LG-V40-thinq-received-photos-won-t-save-to-vz-media-even-though/...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Save to VZ Media
vzw_customer_support
Customer Support

Hello, cooke1127. We know how important it is for you to be able to view your saved photos. Try using this method: https://www.verizon.com/support/knowledge-base-141938/.  *Cassie

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Re: Save to VZ Media
Doggo
Contributor

If you're using Messages+, I'd ditch that. I have an unlocked S20 and use the default Samsung app it came with. Saving a photo from text does the logical thing and saves to my phone's download folder like it should.

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Re: Save to VZ Media
vzw_customer_support
Customer Support

We would like to see what's happening here. Let's get to the bottom of this. Please send us a Private Note for assistance.*Melissa

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