Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Today I updated the operating system. Afterwards phone worked for approximately 1 minute then shut off. Now it doesn't work. No light, nothing. Battery was fully charged and I have attempted to charge since.
JZ7772
Newbie

Today I updated the operating system.  Afterwards phone worked for approximately 1 minute then shut off.  Now it doesn't work.  No light, nothing.  Battery was fully charged and I have attempted to charge since.

Labels (2)
0 Likes
Re: Today I updated the operating system.  Afterwards phone worked for approximately 1 minute then shut off.  Now it doesn't work.  No light, nothing.  Battery was fully charged and I have attempted to charge since.
vzw_customer_support
Customer Support

Hi JZ7772!

I'm sorry for any issues with your device! Let's see what we can do to resolve this for you. You mentioned that you have attempted to charge the device. Does it indicate it's being charged at all? Have you tried a different outlet just to be sure?
Please remove the SIM card from it, and after about a minute or so, reinsert, plug it into the charger again, and see if it will power on or show the light on top.

Thanks,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

0 Likes