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Trouble with apps not loading

I have two game apps that I have been playing for awhile that now will not load. They are from different creators and other games from the same creator work. I have cleared cache's but just can't seem to find an answer.  I've searched the web with no luck either.

Any suggestions or ideas what is going on?

Labels (2)
Re: Trouble with apps not loading
Specialist - Level 1

Where did the apps come from? The Play store? You could delete them and the re-install...but that would lose your place in the game, which might be important to you.

Re: Trouble with apps not loading
Customer Service Rep

Greetings dolfinjp!

I know I've got a couple of go-to games whenever I'm on my phone so getting you back in the match is extremely important.

At this point, I'm really glad to learn you've started by clearing cache as a form of troubleshooting. That's something I would have taken you through originally so let's go elsewhere. Another option you may wish to take all together is uninstalling and then re-installing the apps. Usually, that tends to do the trick. Ultimately through, given that the issue is with individual apps (as we know others are working), this is likely something you may need to escalate to the developer. Still, I'm hoping this will get you up and running.


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