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Turbo shows emails that aren't there. I've read everything, but the screen still says "8 unread messages"...but there are none.
Jeannie95023
Newbie
‎01-02-2015 10:05 AM

I've read all my emails, but the screen still says I have unread messages.  But when I check them, there are none.

AND - is there a way to "DELETE ALL" deleted messages, rather than one at a time to the trash?

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Re: Turbo shows emails that aren't there.  I've read everything, but the screen still says "8 unread messages"...but there are  none.
Ann154
Super User
Super User
‎01-02-2015 10:31 AM

Is this the unread count badge on the application icon? Try rebooting the phone to see if that clears it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Turbo shows emails that aren't there.  I've read everything, but the screen still says "8 unread messages"...but there are  none.
Jeannie95023
Newbie
‎01-02-2015 11:15 AM

It's not on the app icon.  It shows up on the app itself - so if I actually have 3 unread messages, it shows 11 in the inbox...yet there are only 3 there.

I had to reboot the other day for another issue, and this one persists.

Thanks for any help anyone can offer

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Re: Turbo shows emails that aren't there.  I've read everything, but the screen still says "8 unread messages"...but there are  none.
vzw_customer_support
Customer Support
‎01-02-2015 02:41 PM

We can look into what may be causing this, Jeannie95023! What email provider is the email you are having this issue with? Do you have more than one email account on your phone? Has this ever happened before?

Thanks,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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