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Verizon messaging thumbnails
K4TRW
Newbie

When I go to send an MMS message to someone, the thumbnails above the keyboard are broken. Only a select few downloaded pics show. Any taken from the camera show as a broken link. I'm using the Moto z force with the newest update on both the phone and Verizon messaging and made sure there is no third party gallery apps. I have installed and reinstalled all updates on messaging. The phone has been restarted several times after each troubleshooting step. It started after the newest update with the editing update in app. Please help.

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Re: Verizon messaging thumbnails
vzw_customer_support
Customer Support

Thank you for reaching out to us. When you are going to send the MMS, are you connected to your mobile data or Wi-FI?

NicoleT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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