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Why can't I reply to text alerts from my bank?
DEBGRO52
Enthusiast

I have a Droid Turbo 2 with service through Verizon. When I get a text alert from my bank (it has a 5 digit number attached to the text message), I can't reply to it.  I get a FAILED response. How do I fix it?

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Re: Can't reply to text alert from my bank.
DEBGRO52
Enthusiast

This text from the bank (their 5 digit resource phone number?) required my reponse as a way to ensure its safety.  Without my reply, I won't get security alerts.  For what ever reason, I turned off cellular data and connected my Droid phone to WiFi.  I then was able to reply to the Bank's text with the required response.

I have no idea why this worked.  I turned my cellular data back on, turned WiFi off and received confirmation from the bank.

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Re: Can't reply to text alert from my bank.
SuzyQ
Super User
Super User

Some alert services are simply that...alerts or notifications.  They are not meant to, nor are they capable of, receiving responses.  Some even tell you NOT to reply.  Could that be the case here?

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Re: Can't reply to text alert from my bank.
DEBGRO52
Enthusiast

This text from the bank (their 5 digit resource phone number?) required my reponse as a way to ensure its safety.  Without my reply, I won't get security alerts.  For what ever reason, I turned off cellular data and connected my Droid phone to WiFi.  I then was able to reply to the Bank's text with the required response.

I have no idea why this worked.  I turned my cellular data back on, turned WiFi off and received confirmation from the bank.

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Re: Can't reply to text alert from my bank.
LiLoAZ
Newbie

I have the same problem with many alerts, mostly security alerts from my bank. The alert ask you for a YES or NO reply. I cannot reply even with wi-fi turned off. 

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Re: Can't reply to text alert from my bank.
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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