Why has everything... EVERYTHING!!!!!!! unfortunately stopped working? Unfortunate my butt.

[blacksilk]

Hey so my phone is totally unusable because the second I unlock it, a black box pops up and says unfortunately homescreen has stopped. If I hit ok another box will pop up instantly saying this or that app has stopped. One thing is acore. ???  And on and on so that there is always a black box saying another thing has stopped!!!! I can't do anything but reboot which doesn't help. I can't go into any settings or do anything. NOTHING!!!!! Just hit ok ok ok ok ok ok ok ok ok to all these darn boxes. I can't even power off (and leave it off, not reboot) because I can't touch 'power off' because of the BLACK BOXES!!!!!!! It worked fine last night, but first thing this morning... it was doing this. On the bright side, I found out my phone can do screenshots because one black box says screenshots aren't working

[vzw_customer_support]

blacksilk, sorry your phone has gone off on it's own program like that. Let's get that working for you again. Try placing the device in Safe Mode using the alternate method: http://vz.to/1i7GyGQ . Does the problem persist in Safe Mode? You stated the problem began on the 18th. Had you done anything different with the phone in the preceding 2 to 3 days? If you had downloaded an app for example, we can uninstall and retest. Let us know, we are here to help.

Brian P_VZW
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