Why is my Droid Turbo 2 pausing videos?

[designslucid]

My brand new Droid Turbo 2 is pausing videos in one second increments. I hit play, it plays then pauses. I have restarted the devic, same issue. Please help.

[vzw_customer_support]

I can see where that would get on your nerves, designslucid. Where are the videos from? Does it happen with videos you record? How long has it been happening?

DerekR_VZW
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[designslucid]

The issue has only occurred in Facebook that I've noticed, but I've only

had the phone for about 20 hours since purchase.

On Nov 12, 2015 7:19 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

designslucid -

Congratulations on your new Turbo 2. Being able to watch your videos without interruptions for you to enjoy is our top priority. To get to the bottom os this issue let me ask you a couple of questions. Are you using Wi-Fi when this happens? Are you using the Facebook application? Or are you using Facebook by accessing it via the browser? Now to make sure this ins not happening on all videos, please watch aYouTube video and share details. Together we can solve this issue.
JacobVVVZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[designslucid · Accepted solution]

I meant to update this thread, sorry for the late reply. The issue was

using headphones. The jack was not fully inserted, so the phone thought I

was plugging and unplugging to headphones, there by pausing the video each

time it believed the handset was changing the audio device. Thank you for

the follow up.

On Nov 14, 2015 3:43 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Appreciate the follow up, designslucid. I acn definitely see how that would cause the experienced issue. Happy to hear you were able to home in on the exact cause, and are now able to watch videos with no interruption. 

If you ever have additional questions, we are here to help out!  http://bit.ly/yN1P80

NicandroN_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!