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Why won't my device do anything in emergency mode?
wobbly
Newbie

I can't get my phone to do anything it is in emergency mode.  Help!!

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Correct answers
Re: my droid razr m in emergency mode
vzw_customer_support
Customer Support

Help is here Wobbly! Let's get your phone back in order. Have you tried a soft reset on your phone? To do this click, http://vz.to/1iMrbdn If this does not work, we recommend to process a hard reset on your device. Before doing a hard reset, please ensure you back up your personal content on your device. To do a hard reset click,  http://vz.to/18wzOCi

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: my droid razr m in emergency mode
vzw_customer_support
Customer Support

Help is here Wobbly! Let's get your phone back in order. Have you tried a soft reset on your phone? To do this click, http://vz.to/1iMrbdn If this does not work, we recommend to process a hard reset on your device. Before doing a hard reset, please ensure you back up your personal content on your device. To do a hard reset click,  http://vz.to/18wzOCi

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: my droid razr m in emergency mode
SoccerRef12
Specialist

Make sure it is fully charged and do a hard reset by holding the power and both volume keys at the same time for about 10 seconds until it starts to reset.

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Re: my droid razr m in emergency mode
wobbly
Newbie

got it solved. thank you.

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