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WiFi turns itself off
sandlady
Enthusiast

My Droid Maxx turns itself off.  I can find no rhyme or reason as to why or when it does it.  Am I wrong to think it should stay on until I turn it off?  It has stayed on fine for almost 2 years and now it doesn't.  Help!  Thank you

Labels (2)
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Re: WiFi turns itself off
Ann154
Super User
Super User

The phone turns itself off or is it the wifi radio that turns off?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: WiFi turns itself off
sandlady
Enthusiast

Sorry... the wifi turns itself off

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Re: WiFi turns itself off
Ann154
Super User
Super User

Check the sleep policy for wifi. Settings > wireless & networks > wireless settings > menu > advanced > sleep policy.

Your phone might have a slightly different path to get to the same location. It should be under the Wireless settings.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: WiFi turns itself off
sandlady
Enthusiast

Keep Wi-Fi on during sleep is set to Always

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Re: WiFi turns itself off
Ann154
Super User
Super User

The wifi still shuts off with that setting?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: WiFi turns itself off
sandlady
Enthusiast

Yes it still shuts off with this setting.

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Re: WiFi turns itself off
Ann154
Super User
Super User

Sorry. I'm out of ideas. I hope you figure it out.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: WiFi turns itself off
sandlady
Enthusiast

Thank you Ann!  Any recommendations on where to go from here?  Could it be hardware related?

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Re: WiFi turns itself off
vzw_customer_support
Customer Support

It sounds like the Maxx may have a mind of it's own, but we want to make sure we get the WiFi to stay on. Have you recently installed any new apps that may possibly affect WiFi?
Has the Maxx been soft reset (power off/on).
After that, how does it behave when in Safe Mode http://vz.to/1fA9pZf
This disables any apps to make sure that doesn't affect the WiFi signal.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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