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Wifi problem
dookie84
Newbie

Typically i have no issues with my wifi connection on my Droid Razr. Other than at work.  When i am at work my phone will "connect"to the wifi without issue. but the symbol remains grey, and the wifi does not work. i have the correct password and have tried turning it on and off multiple times. Any Suggestions would be appreciated.

Also, just like in a previous post. While text messaging, i will sometimes get the green "sending" arrow. that will not go away. Any suggestions to this? the factory reset did nothing.

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Re: Wifi problem
vzw_customer_support
Customer Support

Thanks for clarifying for us today dookie84! We absolutely understand how important it is to have access to WIFI. Upon review of your comment, I would like to inform you that the issue with your WIFI would not actually be a device issue. Since you're able to successfully connect to other WIFI connections, this would validate that there is an issue with your works WIFI and not the device. Some users do experience issues when attempting to access employer WIFI due to certain restrictions and incompatibility. Have you spoken with your works IT Department for assistance? Are you using a third party messaging application or the imbedded application? Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Wifi problem
vzw_customer_support
Customer Support

Thanks for clarifying for us today dookie84! We absolutely understand how important it is to have access to WIFI. Upon review of your comment, I would like to inform you that the issue with your WIFI would not actually be a device issue. Since you're able to successfully connect to other WIFI connections, this would validate that there is an issue with your works WIFI and not the device. Some users do experience issues when attempting to access employer WIFI due to certain restrictions and incompatibility. Have you spoken with your works IT Department for assistance? Are you using a third party messaging application or the imbedded application? Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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Re: Wifi problem
breezex
Specialist

I had a similar problem with a couple of tablets last week.  They would connect to a local business' WiFi, but would not obtain an IP address.  Nothing helped and I could not "Forget" the network while in close proximity.  A day later while I was away form the business I "Forgot" the network in the WiFi settings and the next time I entered the business I put in the password and it connected and obtained an IP with no problem.

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