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- black screen of death
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When i was using my cell, it freeze for a second then it went to black screen of death. It has been on the charger for five hours and no since of live. What do i do now?
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Not applicable
01-16-2014
08:53 AM
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/77256/action/auth
follow the directions.
Good Luck
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Re: black screen of death
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No sense of life!!!!
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Not applicable
01-16-2014
08:53 AM
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/77256/action/auth
follow the directions.
Good Luck
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Re: black screen of death
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@brooksdt,
Let's bring your phone back to life!
Were you using a specific app or function on the phone when the screen went black? Is there any liquid or physical damage on the phone? Is it fully charged?
Did you try the soft reset @Elector suggested? Sometimes you may need to perform the soft reset a few times. If you have already tried the soft reset a few times and still have the black screen, follow me (JohnB_VZW) and send me a direct message so I can further assist. We may need to access your account and review your options.
JohnB_VZW
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