We can relate to how important it is that your contacts are backed up, safe and sound, ChefMTV.
What make/model phone are you using?
What errors are you seeing?
Here is a link that will assist and provide you with cloud support: http://vz.to/1NVgukr.
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Check to see how the contacts are saved - only those saved as phone contacts are backed up to Verizon cloud. More reliable, and more likely, your contacts are Google contacts, linked to your Google login on the phone.
You can use an app like Contacts Optimizer to sync all the contacts in one place; either change them all to google, or change them all to phone contacts. Contacts Optimizer - Android Apps on Google Play