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droid maxx camera icon missing after update!
stew88
Newbie

seems I am not the only one with a camera issue after doing an update! Now that I had to buy more cloud space to back up my phone, went through all tech advise to clear caches & reset camera (which did nothing) do a factory reset (no help) now my email wont reconnect, I was asked to BUY an upgraded phone! after complaining I was finally connected to motorola & told to give them a credit card number & they would ship me a replacement once it is returned they will release the hold on my card in 10-14 days!  He said I sent a reference number to your e-mail.... which will not connect anymore!

SO YOU UPGRADE MY PHONE, CAUSE IT TO CRASH THE CAMERA, THEN PUT ME THROUGH A BOATLOAD OF CRAP TO GET IT FIXED!

OR I CAN JUST BUY ANOTHER PHONE FROM THEM & BE DONE!


Labels (2)
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Re: droid maxx camera icon missing after update!
vzw_customer_support
Customer Support

stew88 I understand the importance of having a working phone! We'll do everything we can to get this resolved ASAP! To clarify, are you using the standard camera app or 3rd party? Has there been any other changes to the device outside of the update? What type of email account do you have?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: droid maxx camera icon missing after update!
bensboat
Newbie

I am also having camera issues and have tried everything suggested. Don't know what to do next.

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Re: droid maxx camera icon missing after update!
vzw_customer_support
Customer Support

bensboat we'll get this resolved! To confirm, your camera icon is missing after completing the software update on youe Droid Maxx? If so, what specific steps have you already completed?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: droid maxx camera icon missing after update!
bensboat
Newbie

My icon to switch between cameras has been missing for a couple of days.

Cleared all caches and did all resets. Haven't downloaded any apps and

canceled all updates. Reset again and let all updates go through. Still

doesn't work.

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Re: droid maxx camera icon missing after update!
vzw_customer_support
Customer Support

bensboat, I want to make sure that we are able to get to the bottom of this for you ASAP. I just want to make sure we are on the same page. Are you not able to switch from the rear facing camera to the front facing camera? Is there any kind of physical or liquid damage to the device at all? How long have you had the phone? Keep me posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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Re: droid maxx camera icon missing after update!
bensboat
Newbie

Had the phone for a year and is damage free. Yes I am unable to switch

between the cameras. This started on Sunday the 4th of January. Today it

seems my WiFi will not connect now either.

On Jan 6, 2015 10:47 AM, "Verizon Wireless Customer Support" <

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Re: droid maxx camera icon missing after update!
vzw_customer_support
Customer Support

bensboat, thank you so much for those details. I would love to have a chance to find out what options we might have for you today. I did send you a Direct Message. Can you please respond back to that message? I am looking forward to working with you.

KevinR_VZW
Follow us on Twitter @VZWSupport

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Re: droid maxx camera icon missing after update!
stew88
Newbie

any news as to how I can resolve this issue locally?? I would like to be able to go to a verizon dealer & swap out my phone instead of having to mail it in for a replacement

Stewart Graham

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Re: droid maxx camera icon missing after update!
vzw_customer_support
Customer Support

stew88,

Thanks for reaching back out to us. I want to make sure you have a good working device with all of it's features. How long have you had the phone? You can always take the device into a corporate store location: http://bit.ly/3SdsA and they can get the device ordered and replaced for you under the warranty if there is no physical or liquid damage to the phone. Or we can always go and place the order for you. We would then mail out the replacement device to you and you would return the current device once you get the replacement one in the mail. Keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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