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how do you reset phone to factory settings?
cw3macke
Newbie
‎08-23-2014 07:54 AM

I need to send my old phone in to verizon and I want to remove all my personal stuff. how do I do a hard reset of the phone?

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Re: how do you reset phone to factory settings?
vzw_customer_support
Customer Service Rep
‎08-25-2014 08:00 AM

cw3macke,

Great question. I know how important it is to remove all of your information from the device before sending it out. I have a great link that will provide you with the steps on how to complete the Factory Reset on the Droid Razr: http://vz.to/1dmLx4r Please keep us posted if you have any further questions or concerns.

KevinR_VZW

Follow us on Twitter @VZWSupport 

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Re: how do you reset phone to factory settings?
vzw_customer_support
Customer Service Rep
‎08-25-2014 08:00 AM

cw3macke,

Great question. I know how important it is to remove all of your information from the device before sending it out. I have a great link that will provide you with the steps on how to complete the Factory Reset on the Droid Razr: http://vz.to/1dmLx4r Please keep us posted if you have any further questions or concerns.

KevinR_VZW

Follow us on Twitter @VZWSupport 

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