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my phone has never left the house. as I use it for a hotspot only. When I came home tonight the back is blown out but still operates fine.
michealdayton
Newbie
‎07-18-2014 10:54 PM

Is this safe or is my house going to burn down?

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Re: my phone has never left the house. as I use it for a hotspot only.  When I came home tonight the back is blown out but still operates fine.
vzw_customer_support
Customer Service Rep
‎07-21-2014 05:20 AM

michealdayton,

Oh no! That's definitely a concern, we don't want that to happen. This means there was certainly wrong with the battery or the surface where the phone was placed. We recommend not leaving it unsupervised until you're able to replace it. If you have insurance, you can file the claim to replace it here http://bit.ly/07CrqPK .

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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