troubleshoot mic at home

[lobo67]

My phone suddenly won't work in calls. Doesn't matter if I am calling them or someone calling me, no one can hear me, speaker doesn't work either. I'm told i sound really distant by one person and the other can't hear me at all. How do I fix this at home like right now?

[lobo67]

to add, my phone can hear me when I talk to google commands

[vzw_customer_support]

That's pretty strange, lobo67. I appreciate the additional detail about Google commands too, because that may help to narrow down the cause. Have you already tried simply powering the phone off and back on? Did you recently intall any new applications or update your phone's software?

JenniferH_VZW
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