verizon online usage
21coster
Newbie

we have 5 phones - only 1 can not connect to the nternet - why

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Re: verizon online usage
jav6
Champion - Level 3

What make/model phone is it?  Are you sure its line on your account has a data plan?  What plan do you have on your account?  What happens when it tries to connect?  

...Just another VZW customer...trying to offer some assistance...
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Re: verizon online usage
bearone21
Legend

only one is activated!!

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Re: verizon online usage
vzw_customer_support
Customer Service Rep

21Coster, having full access to your services is definitely what we want for your devices. Let's work to get to the bottom of this. What make and model phone is this? Exactly what happens when attempting to access the internet? Are you able to place calls and send text messages with this phone? LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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