voip and new account

[bertuccelli]

trying to give my new verizon mobile using motorola phone as recovery phone and it says cannot accept VoIP numbers

[vzw_customer_support]

Bertuccelli, we want to be sure you can use the service right away. You had mentioned the Motorola phone is a recovery phone. Just to confirm, is this a replacement phone you are trying to use? Are you able to text or use data without wifi?