Amazon Prime and Echo Promotion bundle

I, like many others on this forum, received an email stating I was eligible to redeem the promotional items via email.  I clicked on the "Let's go" link in the email, logged in with my credentials, and the "redeem amazon offer" link wasn't visible in my web browser.  I also tried to redeem the offer via "My FIOS" app on my smartphone and the link wasn't visible their either.  Could I receive assistance please?  Thank you.

Re: Amazon Prime and Echo Promotion bundle
Moderator Emeritus

Hi Future233,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.