Cannot Redeem $100 Fios Gift Card

Like many others in the forum, I have had Fios since April 2022 and last month I received an email notifying me that I am now able to redeem the $100 gift card I was promised when signing up. 

As has been the case for hundreds of people in this forum for apparently several years, the redemption process does not work.  When I click the "reward card" "tile" on the My Account homepage, I get a message telling me that the server could not be found.  When I try the same thing using the MyFios app, it just takes me to a blank white screen.  I have tried this multiple times.  I have called the Verizon Fios help number but they were unable to provide help - I was told I would receive a code in my email, and I have not received that.

Could someone please help, and for everyone else, provide more than that "check your messages" standard message so we can take action on our own?

Re: Cannot Redeem $100 Fios Gift Card
Moderator Emeritus

Hi jcmoquin76,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.