Cannot redeem $50 gift card

[duckduckswim]

Hi there, 

I have been 2 months since the start of a new Fios service and I got the email saying I can redeem $50 gift card. However, it shows an error webpage after clicking the redeem. No luck with each major browser and the Verizon mobile App. Could you please help me and thank you in advance!

[kh-gary]

Hi duckduckswim,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.