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Cannot redeem gift cards
Nickalooch
Newbie
‎08-03-2021 09:38 AM

Hi I have (3) $100 gift cards to redeem. When I click the redeem now link I eventually get a blank screen and no way to revert back. I have tried this through the FIOS app, the website, and on IE, Google Chrome, Safari, and FireFox with the same exact issue. I have called 2x on this and was transferred to the gift card department only to hold forever. These cards expire on August 4th, how can we resolve this?

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An Accepted Solution is available for this post.
Re: Cannot redeem gift cards
LawrenceC
Legend
‎08-03-2021 10:02 AM

Hi Nickalooch,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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