My bill has been incorrect each and every month since last summer. I have had to call at least once a month since last summer to get the bill straightened out. I have spent anywhere from 20 minutes to 2 hours per call. Each time, it there has been only a temporary fix, not a permanent one. On multiple occasions, I have received a spam email after the call suggesting I download the My Fios App to deal with billing issues. Hmmmm...
Number One: I do NOT have a cell phone (as can be clearly seen in my profile), so an app is useless to me for ANYTHING.
Number Two: If repeated attempts to fix my billing problem via a live customer service rep has not successfully found a permanent solution, who in their right mind would think an app could do this?!?
Verizon: STOP SENDING ME SPAM, and focus instead on getting my billing issue solved permanently!