Email Access Overseas
Contributor - Level 1

Verizon works hard to protect our customers’ information and keep you aware of issues related to your account. If you’re experiencing trouble accessing your Verizon Online (My Verizon) account or your email account, it may be because we have observed unusual activity related to your account, indicating that an unknown third party may have acquired or tried to acquire your user name and password. In response, we have temporarily disabled access to some accounts as a protective measure.

Please note that your Verizon Online account DOES NOT contain sensitive information such as full bank account numbers, credit card account numbers, or Social Security numbers. We are proactively notifying customers who need to re-activate their accounts. Keeping your Verizon account safe is our top priority, and we sincerely regret any inconvenience this may have caused you.

Additionally, we have implemented measures to prevent future unauthorized access attempts which may affect your ability to access your email from locations outside the U.S. If you experience difficulty reaching your email account, you can always access it online at or through the Verizon My FiOS app for mobile devices. For further information see the Verizon Webmail FAQs.

If your Primary account is still disabled, you can re-activate it by doing the following:

  1. Visit Creating a Strong Password for more recommendations and advice on password security
  2. Follow the instructions to create a new password.
  3. If you need additional assistance, and for Subaccount assistance, please call 1-800-VERIZON (1-800-837-4966) to speak with a Verizon customer service representative.

As a reminder, Verizon recommends the following effective tips.

  • Avoid using the same password on multiple websites, because if one of those websites is hacked your credentials can be used to login to other sites.
  • Always create strong, unique passwords. Verizon allows its customers to use 8 to 20 case-sensitive alphanumeric characters; we recommend choosing a password that is difficult for others to guess by using a combination of letters and numbers.
  • Visit Creating a Strong Password for more recommendations and advice on password security
  • Think twice before sharing your email address with others
  • Be aware of spam or phishing emails.

More information and online security tips may be found at the Verizon Customer Support site or on Verizon’s Security Alerts page.

Thank you.