Fios Mobile App

After the update of the Fios Mobile App on Nov. 10 the app no longer worked on my Samsung Galaxy Tab 3 with Android 4.2. I have reset my tablet and reinstalled the app a few times cleared the cache stopped the antivirus and iit still doen't work. Every other app I have works fine. I keep receiving this error that says "We are unable to process your request at this time. Please try again in a few minutes. Error code:MSC has not been init. " The Fios Mobile app works fine on my HTC Desire 625 that has Android 5.1. Every time I sent an email through the help section in the app I would get an automatic reply back that said to input a support ticket through the app help section and no option exists to do that. After calling Verizon two times and got no help I found out that Verizon technical support is outsourced and the app developers are outsourced also and don't have anything to do with Verizon Fios technical support. On the third try I reached a technical support person that had me do everything to my tablet that I had already done myself. This person named Jesse inout a ticket for me since there is no option under the help section of the app to do it. That was a week ago and have not receiived a response. How do I get the app to work on my tablet again?

Re: Fios Mobile App
Moderator Emeritus

Hi Smb7us,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.