Gift card unredeemable
AngryDog
Newbie

Beyond frustrated with Verizon customer service. I recently got Fios internet, and a big factor for choosing Fios over Sprint was the $200 Verizon gift card promo. I got the link to register, but I keep getting an error message saying “Our apologies. Due to a system issue, your registration was not successful. Please try again later.” I’ve tried on multiple days in both the Fios app and Safari and get the same message. Here’s what else I’ve tried so far. 

-Called Verizon yesterday. Was told I’d be sent a new link, then put on hold. 20 minutes later, no link, but a text asking me to rate my experience, which I took as my session being ended without any resolution or even taking me off hold. 
-Visited the Verizon store. Waited 30 minutes for help, was told they couldn’t do anything because it’s a Fios issue but they did have customer service call me. Was transferred to an automated system and disconnected. Store closed. 
-Chatted customer service, who said they could help. Then was told I needed to call. I said I’d called twice and hadn’t be helped, and they said that the escalation team was closed for the day, so I’d have to try another chat the next day (today, Sunday) between 8 and 6.
-Chatted today at 10 am, was told my issue would be solved. Received a new link but had the same problem even in icognito window. Cleared cache and history and still got the same error. Was told I’d need to schedule a call back, but they’re not open today, so it has to be tomorrow (Monday).

Tomorrow will be day 3 of trying to redeem this gift card. At this point, I’m truly wondering if the gift card promo is just a ploy to get people to sign up for Fios but doesn’t How can I get a physical gift card instead?

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Re: Gift card unredeemable
LawrenceC
Moderator Emeritus

Hi AngryDog,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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