Every time I attempt to enroll I'm met with the error: "Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966"
I've been a Fios home gigabit customer for over 10 years. On 1/11/23 I switched from Sprint to Verizon mobile with a 5 line plan, primarily due to the modest discount for already being a Fios customer.
We could not successfully enroll after a lengthy 5 hour affair at the local store. I attempted to do it myself through the MyVerizon app as well as online over the next several days; did not work.
I placed 2 different calls to Verizon support to try and solve this across 2 days, investing 7 more collective hours coupled with being told I would be called back twice by support and that never happening yet.
I've merged my Verizon IDs and can access both my Fios and my mobile accounts through MyVerizon app.
I'm at a loss here and do not have time to continue chasing this down when I was sold the larger notion of savings by switching to Verizon.
Can anyone please help navigate this situation to ultimately solve?
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