One Verizon ID
Enthusiast - Level 1

I enabled One Verizon ID so that I could use my mobile login to access both my mobile and home/fios accounts. This was successfully linked until 2 days ago. Now when I log in, it is showing an inactive FIOS account that was attached to a cancelled order. They did not unlink the one Verizon ID so the mobile account is connected to the inactive Fios account instead. Fios customer service claims they cannot unlink/disable One Verizon ID and I get transferred to mobile. Mobile then says they can't do it because it is a Fios thing. I've gone to tech support and they told me to open a ticket in the app which I also can't find the option to do. I still have the issue of a mobile account linked to a dead Fios account and a live Fios account on its own. 

I have been transferred via the chat 3 times and via call 8 times with no luck. So the question for the community, has anyone been able to disable a One Verizon ID? What is the secret word we need to say on the phone? I saw an old post that it took someone 6 months, but they did not say how it got fixed. I feel like Verizon is scamming me by refusing to disable the original shared accounts so we can link them correctly.

Tags (1)
Re: One Verizon ID
Moderator Emeritus

Hi IndieJay,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.